FAQs

• What are your hours of operation?

Monday - Friday - 9am to 5pm

Saturday - 10am to 2pm

Sunday - OFF

• How long does it take?

Of course, this depends on the project. Clients can anticipate a 7-14 day building window. If more time is needed, this will be discussed during your consultation.

• What is your lead time?

This depends on the amount of projects already on the books during your desired time frame. No worries, this will be communicated during your consultation.

**NOTE: Lead time will be delayed due to NOT receiving initial payment within a few days after invoice is sent.

• Payment Methods?

We use SquareUp invoices to send and receive payments. SquareUp supports Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Samsung.

• Do you deliver?

Yes! We deliver within a 25mi radius-there is a delivery fee outside of this.

• Can I change my order once I have already paid?

Unfortunately, this is a case by case basis. Please be aware that this will affect final cost and completion time.

• Do you paint?

Yes! Make sure to mention that you want to add painting at the beginning and/or during the consultation.

• Do you come out to take measurements?

If the project calls for us to. There is a small charge for coming out to take measurements based on your location.

**NOTE: If we are hired, the fee becomes a credit towards your project.

• How long do I have to pick up my items?

You have 5 days starting the day you are notified your order is ready. You will be charged $25 per day starting the 6th day.

• Do I get a warranty?

Yes! You have a 30 day warranty per our TERMS and CONDITIONS.

For additional questions please email us at support@woodworksbyspanky.com